Refund Policy

Thank you for shopping at Power Swing Fitness!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

Your item must be in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at adamdpatt@gmail.com.

Partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at adamdpatt@gmail.com.

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please see, we cannot guarantee that we will receive your returned item.

Our refund policy is designed to offer you a hassle-free experience when shopping with us. We understand that sometimes purchases don't go as planned, whether it's because the product wasn't what you expected, it arrived damaged, or you simply changed your mind. Our aim is to make sure that the process of requesting and receiving a refund is as smooth and straightforward as possible.

To initiate a refund, you must first ensure that your request falls within the eligible time frame. Generally, our policy allows for refunds within 30 days from the date of purchase. However, specific products might have different return windows, so it's crucial to check the product's details or reach out to our customer support team for clarification. If your request is within the valid period, the next step is to contact our customer service department. You can reach out via email, phone, or live chat. Our support team will guide you through the process and provide you with detailed instructions on how to proceed, including any forms you may need to fill out.

It's important to note that the product must be in its original condition to be eligible for a refund. This means the item should not show signs of use, damage, or alteration. If the product arrived damaged or defective, we request that you provide photographic evidence along with your refund request. This helps us to expedite the process and ensures that the issue is resolved to your satisfaction. Once your request is approved, you'll need to return the item to us. We recommend using a traceable shipping method, as we cannot process a refund until we receive the returned product.

Refunds are generally processed within 5-7 business days after we receive the returned product. The refunded amount will be credited to your original method of payment. You will be notified via email once the refund has been issued. If there are any delays, our customer service team will keep you informed. We strive to ensure that our refund policy is transparent and that the entire process is as stress-free as possible. Your satisfaction is our priority, and we are committed to providing excellent customer service every step of the way.

We also take pride in addressing any concerns you may have about our refund policy. If you have questions or need further clarification, our customer support team is always available to assist you. We believe that a clear and fair refund policy not only builds trust but also encourages a positive shopping experience. So, don't hesitate to reach out if you need help with a refund or any other inquiries. Thank you for choosing us, and we look forward to serving you again in the future!